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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bonnie Trimbath

May 7, 2024

1  out of  5 rating by Bonnie Trimbath
"This agent is never available when you call State Farm, always, out of the office, on another line, years of poor customer service."
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Anna Baxter (AnnaBanana)

April 29, 2024

1  out of  5 rating by Anna Baxter (AnnaBanana)
"She can't even email you about adding a Via call vehicle to your policy. You have to call her but you can fill up a request online by to receive any information you have to call make it make sense."
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Stephanie Rome

March 1, 2024

2  out of  5 rating by Stephanie Rome
"Got the run around about a refund, had to wait almost 3 months and never got it"
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Colleen Harris

February 28, 2024

2  out of  5 rating by Colleen Harris
"The lack of communication and ability to make policy updates accurately are the main reasons for this review. We gave this establishment several tries and "stuck " with them thinking they were flukes when things weren't applied correctly. We attempted the email route to receive calls to update policies due to the office hours (no issue with office hours as we respect their time), but never once received calls any of the times we emailed. The updates we needed at separate occasions were the following: Adding a teen driver Adding a newly purchased vehicle Updating our garage address on all vehicles Removing teen driver (left for Air Force) The following issues required in-person or phone call follow-ups: Adding teen driver- No response to emails asking to call us. We had no choice but to go in-person to get him added. We could not be given proof of insurance for him due to underwriting delays so there was no card for him to carry, and no electronic way to show proof of him on our policy for a while. We were told to trust them that he's on the policy and insured, and we would have a card as soon as underwriting is completed. Not a comforting feeling when a newly licensed teen driver is on the road, and you have zero concrete proof he is insured. Adding newly purchased vehicle and update garage address- The new vehicle was added with no issue, but to the wrong garage address. The incorrect garage address was randomly applied to vehicles. We moved from our old property and stated it needed to be removed from our account completely, but it wasn't. This took an in-person visit with several follow-up phone calls to update and get fixed. Removing teen driver (Left for Air Force)- Instead of removing this driver, they added him to our largest vehicle on the policy making our rate increase by 78%. They told us it would be a while for it to be fixed since underwriting is backed up... We have been given excuses of underwriting being part of the issue- yes, we understand that underwriting takes time. However, it is 100% the fault of the individual updating the plan to add drivers that shouldn't be added and applying incorrect addresses to vehicles. We had enough and proceeded to shop around before our policy ended. We have since moved on to a different auto insurance provider with a way more user-friendly online policy presence. Any changes are instantly reflected on the policy with confirmations that changes went through/were accepted. We plan on shopping for rates in the future with State Farm, but we will be going with a different agency."
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Elijah Moody

January 4, 2023

1  out of  5 rating by Elijah Moody
"Apparently they can lie about your coverage and payment screw you over and the company they work for does nothing beware of this office there not your neighbor unless your use to being lied and cheated by them"
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S. M.

October 12, 2022

5  out of  5 rating by S. M.
"Brendon is nice guy. Went in with my friend to get insurance and he hooked us right up! Will use you guys for everything now:) Thanks!"
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Mel Sereda

August 12, 2022

5  out of  5 rating by Mel Sereda
"Great rates and amazing customer service. Recommend Bonnie and her team at State Farm to all my friends and family"
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John King

August 11, 2022

5  out of  5 rating by John King
"Simply the best for my boat..."
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Alpha-Lit Crystal River

August 11, 2022

5  out of  5 rating by Alpha-Lit Crystal River
"Bonnie is awesome! We love her, and she always goes above and beyond to help us any way she can! She’s also saving us a ton of money on our auto and life insurance policies! 10/10 would definitely recommend!"
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Travis Gilman

August 11, 2022

5  out of  5 rating by Travis Gilman
"Bonnie is an amazing agent and is always looking for ways to save you money! The best agent I’ve ever had, treats you like family instead of a random number in the system. I know she’s only a call away for any questions or concerns that I may have."
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Lora Lott

August 11, 2022

5  out of  5 rating by Lora Lott
"Bonnie and her team saved us money on 3 policies. Bonnie is great and always there for questions. She is also very active in our community."
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Frost Vann

August 11, 2022

5  out of  5 rating by Frost Vann
"Bonnie is the best . She has saved us a ton on insurance."
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Andrew FAGAN

August 11, 2022

5  out of  5 rating by Andrew FAGAN
"Always professional and courteous! Saved my family over 800$ per year it was a no brainer !!"
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Gail Zaloga

August 11, 2022

5  out of  5 rating by Gail Zaloga
"Bonnie saved us money on truck insurance. Bonnie and her staff all fish. We trust them!"
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Rick Largel

August 11, 2022

5  out of  5 rating by Rick Largel
"Simply saving a lot of money."
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Jessica Honovic

August 11, 2022

5  out of  5 rating by Jessica Honovic
"Bonnie is an amazing person. She always try to get the best quote for you!"
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Mr Corley

August 2, 2022

5  out of  5 rating by Mr Corley
"I highly recommend Bonnie for all of your Insurance needs. Bonnie is very professional and very trustworthy. We left progressive insurance because she got us a better deal!!!"
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John King

June 8, 2022

5  out of  5 rating by John King
"Wonderful people, 1 stop insurance for all my needs. Thanks so much..."
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Martin Wilhelm

February 21, 2022

5  out of  5 rating by Martin Wilhelm
"Sweetest lady ever"
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Casey Bass

January 3, 2022

5  out of  5 rating by Casey Bass
"I went in for a quote on a new auto policy and couldnt believe the savings! Bonnie took the time to look at every option to figure out the best policy for my needs and she knocked it out of the park with better coverage all the way around. Im glad i didnt wait any longer. Definitely give them a chance to see what they can save you!"
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Michelle Vann

November 11, 2021

5  out of  5 rating by Michelle Vann
"So glad I switched to StateFarm!"
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Beth Hrovat

November 10, 2021

5  out of  5 rating by Beth Hrovat
"Bonnie and her team go above and beyond! I am so glad I save money and established a friendship with Bonnie and her other agents. Great people!"
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George Carroll

May 12, 2021

5  out of  5 rating by George Carroll
"Great people and service"
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Kyle Boland

January 18, 2021

5  out of  5 rating by Kyle Boland
"Excellent service"
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April Tucker

November 11, 2020

5  out of  5 rating by April Tucker
"Bonnie is a great agent. Over a period of several months, I was able to build a great relationship with the entire team. They have a great desire to help people. Thank you Bonnie and team!!"